Frequently Asked Questions (FAQs)

Wyoming Online Prescription Database (WORx PDMP)

The WORx PDMP does not guarantee any report to be wholly accurate or complete. The data reported into the database is the data included in the reports and is not a record of fact. The report is based on the search criteria entered and the data submitted by dispensers. For questions about any record in a PDMP report or to verify a prescription, contact the dispenser or practitioner directly. If there are any concerns about data provided, contact the WORx Wyoming Prescription Drug Monitoring Program by calling 307-634-9636 or sending an email to

What are Password and Username Best Practices?

      • Use your private email address as your username for the WORx PDMP. This allows you to get a new password sent to your email should you forget your password
      • Do not e-mail patient confidential information or redistribute the WORx PDMP reports

How do I Choose a Strong Password?

      • Use capital letters, small case letters, symbols and numbers
      • Don’t use anything that is personal
      • Use syllables or acronyms. Avoid words that are in the dictionary. Use the first letters of a phrase that is easy for you to remember, like “Jack and Jill went up the hill” Jajwuth#2018

How do I Keep my Password Safe?

      • Keep it to yourself. Do not share passwords with others. You never know what the future might bring in relationships or coworkers, so don’t share passwords
      • Keep the password safe, there are programs available to securely store passwords

What can I do if I forget my Password?

      • At the bottom of the sign in page (you may need to scroll down) please click “forgot password.” You will have to enter your username and the captcha and then click “Reset Password.” A temporary password will be sent to the email address on file

How do I Update my Password?

      • Login to your account and go to "account settings" in the top right corner
      • On the drop down menu you should see two boxes that read "update profile" and
      • “change password”
      • Choose “change password”
      • These fields should be visible: “Current Password” “New Password” “Confirm New Password;” you can change your password by inputting your current password, and then input a new password in the New Password box. Then confirm your new Password and click the green "Reset Password" button underneath the “Confirm Password” box
      • If you do NOT see these fields, you will need to call your state administrator for help

What Should I do if my Password reset email is not received?

      • Please check your spam, junk, or clutter folders if you have not received any reset passwords

How can I Update my Email or Username for the WORx PDMP Program?

      • Login to your account and go to "account settings" in the top right corner
      • On the drop down Menu you should see two boxes that read "update profile" and
      • “change password”
      • Choose “Update Profile” and your account information should be visible. Go to Email (Username) and change your email address. Email addresses are needed to log into the WORx database. At this time you can update any account information you need
      • If you do NOT see these fields, you will need to call your state administrator for help

Why Should I use my Private Email Address?

      • Use of a private email address keeps confidential information more private. If you forget your password, you can reset it using your private email address.

What Information Does a WORx PDMP Report Provide?

      • The patient's names, date of birth, and address
      • The summary table of prescriptions, prescribers and pharmacies
      • The prescription details, such as filled dated, drug name and strength, quantity, days’ supply, and prescription number
      • The prescriber’s name, address
      • The dispensers name, address and phone number

For What Period of Time can an Online WORx PDMP Report Span?

      • Information for the previous year is provided; if you need additional years contact the Wyoming State Board of Pharmacy by sending a separate written request

Where is the Patient WORx PDMP Data Obtained?

      • Controlled substance prescription records are reported from Wyoming licensed outpatient pharmacies and practitioners’ offices, most Indian Health Service (IHS) facilities and Veterans Administration dispensers

What is the WORx PDMP Data Collection Interval?

      • Pharmacies have 24 hours from the end of the next business day to report data into the WORx program. Some federal IHS facilities report weekly and are not required under state jurisdiction to report daily

How Can Providers Use WORx PDMP Reports?

      • Reports can be used to supplement a patient evaluation or investigation

Can reports be printed for Office or Record Keeping Purposes?

      • Yes, however copying or providing this data to an outside entity is strictly prohibited. A printed copy will provide the information as it appeared at the point-in-time it was printed and will not include daily updates. Reported data can be updated, corrected and changed daily. The Board encourages collaboration between healthcare professionals regarding report details; however each provider should obtain their own copy of the WORx PDMP data

Can Practitioners Document WORx PDMP Information in their Notes?

      • Documentation that the WORx PDMP record was reviewed is encouraged

How Can a Provider Interpret the WORx PDMP Reports?

Interpretation can be made in the context of a complete patient assessment. Practitioners may wish to include:

      • A history of risk factors for prescription opioid abuse
      • A physical examination for drug abuse
      • A justification for chronic opioid therapy (benefits are outweighing risks, patient is compliant)
      • Urine drug screening, preferably a quantitative test that can distinguish prescribed from non-prescribed opioids
      • Documenting pill counts (actual reconciliation, versus expected) and early refills
      • A consultation from specialists when indicated or required by the pain management rules
      • A review of outside medical records or information from other treating practitioners

What Things may be Important to Consider in Response to Concerns Raised by a Report?

Dispensers and Practitioners may wish to consider discussing the report with their patients. Attempt to determine the reasons for the concerning report. Reasons may include:

      • Changing providers because of insurance coverage
      • Initial under-treatment of pain
      • Misunderstanding the practitioner’s pain management rules
      • Incorrect data reporting
      • Issues with prescription drug overuse
      • Other concerning behavior
      • Healthcare professionals may wish to express concern over behavior patterns; discuss risks of misuse and its negative consequences. Clarify expectations (using one pharmacy, receiving controlled medications from only one provider, etc.) and the use of increased patient monitoring and limit-setting
      • The use of a Patient Treatment Agreement may also help support patient-provider communication